Complaint Resolution Policy

Reservations is committed to addressing customer concerns fairly, professionally, and in a timely manner.

Our Commitment

We value customer feedback and aim to resolve concerns through direct communication whenever possible. We encourage customers to contact us before initiating any payment dispute or chargeback.

Types of Complaints We Handle

Reservation assistance concerns
Billing and payment questions
Refund-related inquiries
Cancellation issues
Customer service concerns
Website-related issues
Communication concerns

How to Submit a Complaint

To help us review your concern efficiently, please provide:

Full name
Email address
Phone number
Transaction or order details (if applicable)
Description of the issue
Supporting documents or screenshots (if available)

Review Process

Step 1

Complaint received and logged by support team.

Step 2

Relevant records and details are reviewed.

Step 3

Investigation and evaluation of the issue.

Step 4

Resolution or next steps communicated to the customer.

Response Timeframes

Request Type	Typical Review Time
General Complaints	1–3 Business Days
Billing Concerns	1–5 Business Days
Refund Reviews	5–10 Business Days
Complex Investigations	Up to 15 Business Days

Payment Disputes and Chargebacks

We encourage customers to contact Reservations before filing a chargeback with their bank or payment provider.

Many issues can be resolved faster through direct communication. We may provide supporting documentation during disputes.

Customer Responsibilities

Customers are encouraged to provide accurate information and respond promptly during the review process.

Contact Information

Business Name:
Reservations

Email:
info@reservations-us.online

Phone:
+1 (855) 539-0256

Address:
132 Lake Terrace Dr
Mossyrock, WA 98564
United States

Important Notice: Reservations provides independent reservation assistance services. Complaint reviews are based on available information and company policies at the time of review.