Reservations is committed to addressing customer concerns fairly, professionally, and in a timely manner.
We value customer feedback and strive to resolve concerns through direct communication whenever possible. If you are dissatisfied with any aspect of our services, we encourage you to contact us before initiating a payment dispute or chargeback.
To help us review your concern efficiently, please provide:
Complaint received and logged by our support team.
Review of relevant records, communications, and transaction details.
Investigation and response from an appropriate team member.
Resolution, explanation, or recommended next steps provided to the customer.
| Request Type | Typical Review Time |
|---|---|
| General Complaints | 1–3 Business Days |
| Billing Concerns | 1–5 Business Days |
| Refund Reviews | 5–10 Business Days |
| Complex Investigations | Up to 15 Business Days |
If you believe a charge is incorrect, we encourage you to contact Reservations before filing a chargeback with your bank or payment provider.
Many issues can be resolved more quickly through direct communication. We reserve the right to provide supporting documentation and service records during dispute investigations.
Customers are encouraged to provide accurate information and respond promptly to requests for additional details during the review process.
Business Name: Reservations
Email: info@reservations-us.online
Phone: +1 (855) 539-0256
Address:
132 Lake Terrace Dr
Mossyrock, WA 98564
United States