Frequently Asked Questions

Find answers to common questions about our reservation assistance services.

General Questions

What does Reservations do?

Reservations provides independent reservation assistance services including hotel, car rental, and travel support.

Are you a hotel, airline, or rental company?

No. Reservations is an independent assistance service provider and is not a travel supplier.

Are you affiliated with travel companies?

Unless explicitly stated, we are not affiliated with airlines, hotels, or booking platforms.

Payments & Billing

What currency do you use?

All prices are displayed in USD.

What payment methods are accepted?

Major credit/debit cards and supported payment processors may be accepted.

What appears on my statement?

Charges may appear under our business name or processor descriptor.

Refunds & Cancellations

Can I request a refund?

Refunds are reviewed according to our Refund Policy.

Can I cancel a service?

Cancellation depends on service status and processing stage.

How long do refunds take?

Processing times depend on your payment provider.

Support Questions

How can I contact support?

You can contact us via phone, email, or the contact form.

What are your business hours?

Monday–Friday, 9:00 AM to 6:00 PM Pacific Time.

How fast do you respond?

Most inquiries are answered within 1–2 business days.

Still Need Help?

If your question is not answered here, contact our support team.

Phone: +1 (855) 539-0256

Email: info@reservations-us.online

Address:
132 Lake Terrace Dr
Mossyrock, WA 98564
United States

Contact Support